18jili Privacy Policy

1. Introduction

18jili is committed to protecting the privacy and personal data of every player who uses our platform. We understand that Filipino players trust us with sensitive information — from identity documents to payment details — and we take that responsibility seriously. This Policy is designed to be transparent about our data practices so you always know exactly what information 18jili holds about you and how it is being used.

This Policy applies to all personal data collected through the 18jili website at https://18jili.co, the 18jili mobile application, and any other service or channel through which 18jili interacts with players. It should be read alongside our Terms & Conditions, which govern your use of the 18jili platform as a whole.

2. Data Controller

18jili is the data controller responsible for the personal data collected through the 18jili Platform. As data controller, 18jili determines the purposes and means by which your personal data is processed. If you have any questions about how 18jili handles your personal data, you may contact our Data Privacy Officer through the support channels described in Section 14 of this Policy.

18jili processes personal data in accordance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines ("DPA"), and its implementing rules and regulations. Where applicable, 18jili also complies with data handling requirements established by PAGCOR (Philippine Amusement and Gaming Corporation) for licensed online gaming operators.

3. Personal Data We Collect

18jili collects the following categories of personal data from players and platform users:

• Identity Data: Full legal name, date of birth, nationality, and government-issued identification number (e.g., Philippine National ID, passport, driver's license, SSS/GSIS number).
• Contact Data: Email address, mobile phone number, and residential address (including city, province, and postal code).
• Account Data: Username, encrypted password, account registration date, account status, and account preferences.
• Financial Data: GCash account details, PayMaya account details, bank account information (BPI, BDO, Metrobank), transaction history, deposit amounts, withdrawal amounts, and payment method verification documents.
• Gaming Data: Game history, bet amounts, win/loss records, session duration, game preferences, and bonus usage history.
• Technical Data: IP address, device type, operating system, browser type and version, mobile device identifiers, and platform access logs.
• Verification Data: Copies of government-issued identification documents, selfie photographs submitted for identity verification, and proof of address documents.
• Communications Data: Records of your communications with 18jili customer support, including live chat transcripts and email correspondence.

4. How We Collect Your Data

18jili collects personal data through the following means:

• Direct Collection: Information you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting customer support, or updating your account profile.
• Automated Collection: Technical data collected automatically when you access the 18jili Platform, including through cookies, web beacons, and server logs. See Section 10 for more detail on cookies.
• Third-Party Sources: Identity verification data from third-party KYC (Know Your Customer) service providers, fraud prevention data from anti-fraud service providers, and payment verification data from payment processors including GCash and PayMaya.

5. How We Use Your Personal Data

18jili uses the personal data we collect for the following purposes:

• Account Management: To register and maintain your 18jili player account, verify your identity, and manage your account settings and preferences.
• Payment Processing: To process deposits and withdrawals, verify payment method ownership, and maintain accurate financial records.
• Regulatory Compliance: To comply with our obligations under Philippine law, including anti-money laundering (AML) requirements, Know Your Customer (KYC) obligations, and PAGCOR regulatory reporting requirements.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling, enforce self-exclusion requests, and apply deposit limits and other responsible gaming tools set by players on the 18jili platform.
• Fraud Prevention: To detect, investigate, and prevent fraudulent activity, money laundering, account takeover attempts, and other prohibited conduct on the 18jili platform.
• Customer Support: To respond to your queries, complaints, and requests submitted through 18jili's customer support channels.
• Platform Improvement: To analyze usage patterns, identify technical issues, and improve the performance, security, and user experience of the 18jili platform.
• Communications: To send you important account notifications, security alerts, and updates to our Terms & Conditions or this Privacy Policy.
• Promotions: Where you have opted in, to send you information about 18jili bonuses, promotions, and new game releases. You may opt out of promotional communications at any time through your account settings.

6. Legal Basis for Processing

18jili processes your personal data on the following legal bases under the Data Privacy Act of 2012 and applicable regulations:

• Contractual Necessity: Processing required to perform our contract with you, including account registration, payment processing, and game provision.
• Legal Obligation: Processing required to comply with applicable Philippine law, including AML regulations, KYC requirements, and PAGCOR licensing conditions.
• Legitimate Interests: Processing necessary for 18jili's legitimate interests in fraud prevention, platform security, and service improvement, where those interests are not overridden by your data protection rights.
• Consent: Processing based on your freely given, specific, and informed consent, such as the sending of promotional communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

7. Sharing Your Personal Data

18jili does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, for the purpose of processing your deposits and withdrawals.
• Identity Verification Providers: Third-party KYC and identity verification service providers engaged by 18jili to verify player identities and comply with regulatory requirements.
• Fraud Prevention Services: Third-party fraud detection and anti-money laundering service providers who assist 18jili in identifying and preventing prohibited activity on the platform.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), and other Philippine government agencies, where disclosure is required by law, court order, or regulatory directive.
• IT and Hosting Providers: Third-party cloud hosting, data storage, and IT infrastructure providers who process data on behalf of 18jili under strict data processing agreements.
• Professional Advisers: Legal counsel, auditors, and other professional advisers engaged by 18jili, subject to professional confidentiality obligations.

8. Data Retention

18jili retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

As a general rule, 18jili retains player account data and associated transaction records for a minimum of five (5) years following account closure, in accordance with Philippine AML regulations and PAGCOR licensing requirements. Identity verification documents are retained for the same minimum period.

Where personal data is no longer required for any lawful purpose, 18jili will securely delete or anonymize that data in accordance with our internal data retention schedule. Technical logs and cookies data are retained for shorter periods as described in Section 10.

9. Data Security

18jili implements appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the 18jili platform.
• Encryption of sensitive data at rest, including payment details and identity documents.
• Access controls limiting employee access to personal data on a strict need-to-know basis.
• Regular security assessments and penetration testing of the 18jili platform infrastructure.
• Two-factor authentication options for player accounts to reduce the risk of unauthorized access.
• Staff training on data protection obligations and information security best practices.

While 18jili takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 18jili will notify you and the National Privacy Commission (NPC) in accordance with the requirements of the Data Privacy Act of 2012.

10. Cookies & Tracking Technologies

18jili uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit the 18jili website or use the 18jili app. The following types of cookies are used on the 18jili platform:

• Strictly Necessary Cookies: Essential for the operation of the 18jili platform, including maintaining your login session and enabling secure transactions. These cookies cannot be disabled without affecting platform functionality.
• Functional Cookies: Used to remember your preferences, such as language settings and display options, to provide a more personalized experience on 18jili.
• Analytics Cookies: Used to collect aggregated, anonymized data about how players use the 18jili platform, helping us identify areas for improvement. This data does not identify individual users.
• Security Cookies: Used to detect and prevent fraudulent activity, bot access, and other security threats to the 18jili platform.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the 18jili platform. For detailed instructions on managing cookies in your specific browser, refer to your browser's help documentation.

11. Your Data Protection Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 18jili:

• Right to be Informed: The right to be informed about how your personal data is collected and processed, as set out in this Privacy Policy.
• Right of Access: The right to request a copy of the personal data that 18jili holds about you, along with information about how it is being processed.
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data that 18jili holds about you. You may update certain account information directly through your 18jili account settings.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to 18jili's legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on 18jili's legitimate interests.
• Right to Data Portability: The right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, where technically feasible.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe that 18jili has processed your personal data in violation of the Data Privacy Act of 2012.

To exercise any of the above rights, please contact 18jili's Data Privacy Officer through our customer support team. We will respond to all verified data rights requests within thirty (30) days of receipt, or within such other timeframe as required by applicable law.

12. Minors and Age Restriction

The 18jili platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. 18jili does not knowingly collect personal data from any person under the age of 21. If 18jili becomes aware that personal data has been collected from a person under the age of 21, that account will be immediately suspended and the personal data will be deleted in accordance with our data retention procedures.

If you are a parent or guardian and believe that a minor has registered an account on 18jili or submitted personal data to the platform, please contact 18jili support immediately so that we can take appropriate action.

13. Changes to This Privacy Policy

18jili reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made to this Policy, 18jili will notify registered players via the email address associated with their account and will display a prominent notice on the 18jili platform.

The date of the most recent revision is displayed at the top of this page. Your continued use of the 18jili platform following the effective date of any revised Privacy Policy constitutes your acknowledgment of the updated Policy. We encourage you to review this page periodically to stay informed about how 18jili protects your personal data.

14. Contact Our Data Privacy Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 18jili, please contact our Data Privacy Officer through the following channels:

• Live Chat: Available 24/7 directly on the 18jili platform — the fastest way to reach our support team.
• Email: Our support email address is displayed in the footer of this page. Please include "Data Privacy Request" in the subject line and provide your registered username to help us locate your account.